Smith* came for her diabetes, but her daughter recently had a flare-up of multiple sclerosis and was planning on moving in with her. In a perfect world, a patient would come in for elbow pain, be assessed, be given a plan, and on to the next patient. Twelve a session, 24 a day, 36 on the triples. Patients were scheduled every 15 minutes.
I had a reputation for making patients comfortable, making them feel heard, and giving them the time they needed. Through 10 years of clinical practice, my patient satisfaction scores had been off the charts, and I had been recognized as a “Top Doc” multiple times. Cohen”), sitting, thanking patients for coming to see me, and then asking what was bothering them most. A shirt and tie, white coat but always with the sleeves pushed up to create a casual environment, introducing myself as Andy (never “Dr.
My practice of medicine was as authentic as I was. An apology to the first patient of the day, a quick wash of the hands (of course), a smile, and then a seat. As usual, I hit traffic on the 20-mile drive and walked into the office five minutes late. This day started no differently - up at 6:30, shower, pack breakfast and lunch, coffee and water, a kiss goodbye from my wife, in the car at seven, first patient scheduled for 7:30. I had been doing one or two triples a week for 10 years or so.
A Monday, one of my “triples,” the days I worked the morning, afternoon and evening shifts. I can remember it as vividly as last night. Physician burnout / Illustration by Matt Harrison CloughĪn autumn evening around a decade ago.
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